Error 691

Error 691: Access denied because username and/or password is invalid on the domain.

Resolution:
1) Verify the logon ID and password are correct.
2) Make sure the Include Windows logon domain check box is unchecked in the Options tab of the dial-up connection's Properties dialog box.
3) Make sure the dial-up connection's security option is correctly configured to use the Require secured password setting.
4) Delete all of the *.pwl files and reboot if you are using win9x.
5) Try another logon ID or create a new Logon ID because the profile may be damaged.

This is a simple authentication error. Please make sure that you use the correct username and password. You might also get this error, if you try to log into the same VPN server more than once at the same time. If you suspect that someone else may be using your account, Contact Us to change your account password.

  • 99 Users Found This Useful
Was this answer helpful?

Related Articles

Error 624

Error 624:  Cannot update the phonebook file.Resolutions: 1)  Make sure that RASPHONE.PBK is...

Error 734

Error 734 - The PPP link control protocol terminated.Resolutions: 1. this is most like security...

Error 629

Error 629 - The port was disconnected by the remote machine (also re: error 913).Check lists:1)...

Error 682

Error 682:  When VPN clients try to remotely log on to your network, they may be denied access....

Error 806

Error 806:  a connection between your computer and the VPN server has been established...