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FAQ`s

VPN Frequently Asked Questions

How to setup the VPN account?

You have different options to set up the VPN account, Please Visit our Setup Page (For windows XP, Windows Vista, Windows 7, Mac OS, iPhone, iPad and Android)

Can I get trial account prior to purchase?

NO. However  We offer 3 days money back guarantee, if you don’t like our services, then you ask for a refund.

Will the VPN slow down my system or internet connection?

No, generally you will not notice any slowness in your connection

Can i use “VOIP services” when buying any of the available VPN plans?

Yes you can. please check the available packages here

Does your service support Windows 7?

Yes, Our VPN accounts supports most of the platforms, for more information how to setup manually please check setup page.

I Have Error 806, what do I do?

You have firewall, You must open 1723 port to resolve this Error. for more information about VPN errors and solutions please check here

Can I increase the speed of my connection when using VPN service?

No, you cannot increase your existing connection with your ISP, Some users report that PP2P applications run better on the VPN Accounts.

Does it also protect other protocols like ICQ, Mail or FTP?

Once you are connected to our VPN servers, all programs use a virtual network interfaces, which protects all programs that access internet on your computer.

Can I use VPN on public computer?

Yes, you can run it on any computer, but you will need superuser privileges to be able to configure and establish network connection.

I can’t connect from China?

The VPN server hostname – domain may be blocked.

You need to get the IP address for VPN server which you are looking to connect to. Please contact us to get the IP addresses list.

Once you have the server IP address, modify your VPN client configuration and change server address from host name to IP address. Simply use IP as a server address.

My IP address has not changed after connection Using OpenVPN?.

OpenVPN on Windows Vista, Windows 7 or Windows 8 ?

Close the OpenVPN GUI which is running in the system tray. Just right click on the OpenVPN icon in the system tray and select “Exit”.
Please be sure that openvpn.exe and openvpn-gui-x.x.x.exe have administrator privileges to be able change routing table. Just go to C:\Program Files\OpenVPN\bin\ and right click on that files, then choose properties, then compatibility and check “Run as Administrator”.
Start OpenVPN GUI again. The icon should be located on your desktop
Try to connect OpenVPN again.

Mac OS X:
You have probably not enabled the option “send all traffic over VPN connection” in your VPN connection advanced settings.

OpenVPN on Linux:
Be sure that you run OpenVPN command as a root or with “sudo” before the command. Routing table should be automatically changed once the OpenVPN is connected but sometimes it doesn’t work so try to check whether the VPN connection is set as a default gateway and if necessary modify your routing table manually. You can search Google to find some solution

Why I can’t send emails while connecting to the VPN?

Due to high amount of infected Windows computers and SPAM, we have to block outgoing SMTP (TCP port 25) connections on our VPN servers for all dynamic IP VPN customers.

Once your computer is infected by virus, it sends SPAM emails and it may cause termination of your VPN service as it is violation of terms of service. That’s why you should keep your computer clean of viruses.

We block outgoing SMTP (TCP port 25) connections by default. Most famous free email services (gmail, yahoo, hotmail etc.) provide their SMTP servers also on SSL port TCP 465 which is more secure and this port is not widely used by viruses for sending spam. If you need to send emails from your email client (Outlook etc.), then just change your SMTP server settings to use SSL SMTP on port 465.

What is the difference between Dynamic and Dedicated IP?
  1. Dynamic IP
    When you connect to the VPN, then our server will mask your real IP and change it to a new Public IP which will be chosen automatically from the free IP addresses on that VPN server. This IP address is not shared and you can use it until you disconnect your VPN session. Next time you connect to the VPN again, then the IP address may change to another one which is currently available. With dynamic IP plan you can connect and switch to any of the available VPN servers.
  2. Dedicated (static) IP:
    We will give you a dedicated IP which will be always static. Whenever you connect to the VPN, you will always get the same IP address. If you purchase VPNShazam Dedicated IP, you can find your dedicated IP address in you Members Area. Please mind that the IP address always belongs to only one VPN server so it will work only on the selected VPN server. Its hard to change your Dedicated IP account so you need to ask for another account. Dedicated IP can be useful if you need some of your computers to be accessible remotely. For example you can setup WEB, FTP, Remote Desktop server on your computer and anyone from the internet can access your computer remotely.
How often does dynamic IP change? How many IPs do you have?

We have over 44,000 IP addresses on all servers and the number of these IPs increases as needed.

If you need very often IP address changing, then this service is what do you need (Dynamic Smart VPN). This IP will change each time you start new connection.

How to keep my Dedicated IP unchanged when renewing my service?

If you wish to keep your current dedicated IP unchanged, then you have to purchase next VPN period at anytime before the date when your Dedicated IP VPN service expires. For example let’s say that your Dedicated VPN service expires on 2009-09-10. So you can log in to the Members Area anytime before this date and make a purchase (renew) of next period. The new VPN period will continue to your currently running period (it will start from 2009-09-11), so you will not loose any day of your VPN service and IP address will remain assigned to your account.

In case that your VPN service would expire without purchase of next period, then your currently used Dedicated IP will be free for the other users.

Do you keep logs?

We do not monitor, record or store logs for anyone’s online activity. However, we store following logs:

  1. Time, date and location of each VPN connection
  2. Duration of the vpn connection.
  3. Bandwidth used during the connection.
  4. Original (source IP of connection initiator) and assigned VPN IP address.

We use these logs to enforce our Terms of Service, bandwidth policy, spam, crimes using the service, etc. If there is a violation we will use these trace logs to determine which account being in violation. After analysis of these data, we can decide to terminate the service and/or take further actions.

How much data can I transfer?

All our packages has unlimited bandwidth transfer.

What is the average speed of VPNShazam?

Unfortunately the speed is different for each customer. Please mind that all data has to go encrypted to the VPN server first and then to the target server. That’s why the speed via VPN is always a bit lower than via your Internet connection. The speed differs on each of our servers and it is always affected by many factors:

  1. The distance between customer – VPN server – target server
  2. Customer’s ISP international peering connectivity
  3. Network and bandwidth policies of ISP
Can I use P2P (BitTorrent etc.) with your VPN?

Yes, it it possible. But P2P is allowed on some servers. please check each package to find out the list of the servers which support P2P connections(Torrent, DC++, etc.).

How can I watch UK TV?

If you would like to watch UK online TV like BBC iPlayer, you need to be connected to one of our UK VPN servers.

How can I watch US TV?

If you want to watch US online TV like Hulu, you need to be connected to some of our USA VPN servers.

My VPN connection speed is very low.

CAUSE:

  1. Long distance between your device and our VPN server.
  2. Bottleneck on your ISPs international peering connectivity or trouble on some links between you and the VPN server.
  3. The speed could be regulated by your Internet provider (ISP).

All mentioned causes are different for each customer and we are not able to influence it. All servers are connected at least via the 100 Mbit/s port and the servers are not being overloaded.

SOLUTION:

  1. Generally the closest server to your location should provide the best speed and latency.
  2. You can try to use all of the supported VPN protocols. PPTP and L2TP/IPSec are generally faster than the SSTP and OpenVPN.

Try to connect via another ISP (friend’s Internet connection).

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